SHIPPING INFORMATION

We ship all paid orders within the next business day (unless otherwise noted for holidays). Shipping time and cost vary according to the selected delivery option.

JNE REG – regular on-time delivery within 1-2 days to most cities
JNE YES – express 1-day delivery
TIKI REG – regular on-time delivery within 1-2 days to most cities
WAHANA – budget delivery within 3-5 days to most cities
GOSEND – express same-day delivery (JADETABEK only)

We can also send with other delivery options when required. Please contact us directly for more information. For international shipping, please contact us directly for more information.

RETURN POLICY

We guarantee our products against any manufacturing defects. If you have a problem with your order, please contact us immediately within 3 days of receiving your order. Please note that we cannot accept returns that have been opened or used.

We do not accept returns or exchanges based on change of mind or wrong size selection.

Please head to our Size Guide page for more information on how to choose the right shoelace length for your shoes. The most accurate way to know the right shoelace length is by measuring the length of the shoelace that came with the shoes when first purchased.